Frequently Asked Questions


Who is permitted to purchase furniture and accessories using this website?
Anyone can order from this platform. Our primary business is usually B2B, however we do also sell to private individuals.

What if the furniture item or service I am looking for does not appear on the website?
Please email our customer services using Enquiries.Furniture.SBSUK@sharp.eu fill out the contact us form on the platform.

How much is delivery? 
Delivery is free on every item we sell on this platform. Deliveries will be made to ground floor only, please contact us for a quote if you require installation, or to a different floor.

When do you deliver?
Deliveries are made during working hours, Monday to Friday excluding bank holidays. We will book in a delivery slot with you prior to us delivering your items. Deliveries will be made to ground floor only, please contact us for a quote if you require installation, or to a different floor.

Where do you deliver?
We deliver throughout the entire UK. Free delivery applies to addresses within Mainland UK, however remote postcodes may incur an additional charge. If there are any issues, we will contact you as soon as possible once the order has been placed. Deliveries will be made to ground floor only, please contact us for a quote if you require installation, or to a different floor .If you would like further information regarding delivery, please get in touch with our customer service team on Enquiries.Furniture.SBSUK@sharp.eu

When will my order arrive?
We will contact you to book in your slot for delivery. Unfortunately, we cannot always provide an exact day and time for delivery at the time of the customer placing the order. Please email our customer services team using Enquiries.Furniture.SBSUK@sharp.eu, if you have any further queries.

How long will my order take?
Lead times display on every item throughout the platform, the lead time will also reflect on the order confirmation you receive once you have placed your order. We try to keep you as the customer informed every step of the way. Your order status will be updated every time a new action is taken with your order, this will display under your order details once you have logged into your account.

How can I place an order?
You can place your order in the following ways;

How do I pay for my order?
You can pay with card, via our provider Worldpay. Please note payment will be taken as soon as the order is placed. If there are issues with the payment, or card, one of our sales team will get in touch to help get your order moving!

Can I open a credit account?
We can open a credit account for: Government bodies, local authority, Schools, Colleges, Universities etc. Business accounts can apply for a credit account, if you contact Enquiries.Furniture.SBSUK@sharp.eu Credit applicant will be subject to third party credit checks.

I have a query regarding my order, who should I contact?
Please email our customer services team using Enquiries.Furniture.SBSUK@sharp.eu
Fill out the contact us form on the platform or contact your dedicated Sharp account manager.

How do I return a product if it is DOA (Damaged on Arrival)?
Damages need to be reported within 24hrs of delivery, and you will need to get in touch with one of our dedicated customer service team members on Enquiries.Furniture.SBSUK@sharp.eu or 01382 452 552. Please provide us with images and full description of the damages, and we will ensure this gets resolved as timeously as possible.

Is there a warranty on the items that I purchase?
Every item has its own warranty period. Please contact our customer service team on Enquiries.Furniture.SBSUK@sharp.eu

How do I raise a complaint?
Please raise your complaint via Enquiries.Furniture.SBSUK@sharp.eu email, fill out the contact us form on the platform or your dedicated Sharp account manager.

If the information you need is not included in the above answers, please email Enquiries.Furniture.SBSUK@sharp.eu, fill out the contact us form on the platform or contact your dedicated Sharp Account Manager.


Sharp Business Systems UK Plc | Registered in England No. 2136901 | VAT Registration No. GB 464 3948 17 Registered Office: Sharp Business Systems UK Plc, Northern House, Moor Knoll Lane, East Ardsley, Wakefield, WF3 2EE | 01924 823455 | enquiries.sbsuk@sharp.eu